Returns & Exchanges

At TOIRO, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. Please note that handcrafted ceramics and custom textiles must be returned in their original packaging to ensure safe transit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original box with all protective inserts to prevent breakage during the return shipment.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your items, a refund will be issued to your original payment method within 5-7 business days.